hi bajj Privacy Policy

hi bajj ("we", "us", "platform") treats user privacy as a top priority. This Privacy Policy ("Policy") explains how personal information collected during your use of hi bajj's website, mobile application, and related services is processed and kept secure.

This Policy forms an inseparable part of hi bajj's Terms and Conditions. By registering on our platform or continuing to use our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services.

hi bajj provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.

hi bajj collects different types of information at various stages. Below is a breakdown of these categories:

2.1 Identity and Contact Information

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID (NID) or passport number (for identity verification)
• Residential address

2.2 Account and Financial Information

• Username and encrypted password
• Transaction history — records of deposits, withdrawals, and bonus claims
• Mobile Financial Service (bKash, Nagad, Rocket, Upay) account numbers

2.3 Technical Information

• IP address, browser, and device type
• Cookie and session data
• Time spent on the platform, pages visited, and click patterns
• Geographic location (country level only, not precise location)

2.4 Voluntarily Provided Information

Information you provide when contacting customer support via live chat or email is also stored.

hi bajj uses your information for the following specific purposes:

1. Account management: Registration, login verification, identity confirmation, and maintaining account security.
2. Financial transaction processing: Completing deposits and withdrawals and preventing fraud.
3. Service improvement: Analysing user behaviour to improve the gaming and betting experience.
4. Communication and support: Providing customer service, sending transaction-related notifications, and delivering relevant promotional information (based on your consent).
5. Responsible gaming: Monitoring user gaming behaviour in line with the Responsible Gaming Policy and taking precautionary measures when needed.
6. Security and compliance: Analysing data to prevent unauthorised access, money laundering, and fraud.

hi bajj will never use your information for any purpose outside this list.

hi bajj applies industry-standard technical measures to keep your personal information secure. All data is transmitted via SSL encryption and stored in encrypted databases.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption — protection during data transmission
• Firewall and intrusion detection systems
• Regular security audits
• Two-factor authentication (OTP)
• Restricted access to sensitive data — viewable only by authorised staff

4.2 Data Retention Period

We retain your information for as long as your account remains active. After account closure, certain data may be kept for a defined period to meet legal obligations, after which it is securely deleted.

4.3 Data Breach Management

In the event of a security incident, hi bajj will notify affected users as quickly as possible and take the necessary corrective action.

hi bajj does not sell your personal information for commercial purposes. However, in certain circumstances some information may be shared with trusted third parties:

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, and technical support providers receive only the information necessary to carry out their functions. They are also bound to protect confidentiality.

5.2 Game and Technology Providers

Game studios such as Pragmatic Play, Evolution, JILI, and Spribe process gameplay data, though this information may be anonymised.

5.3 Legal Obligations

hi bajj may be legally required to provide information in response to a court order, government directive, or lawful request from a law enforcement agency.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user data may be transferred. You will be notified in advance in such cases.

Cookies and similar technologies are used on the hi bajj website. Cookies are small data files stored on your device that improve platform functionality.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember language preferences and settings.
• Analytical cookies: Analyse user behaviour to improve service quality.
• Marketing cookies: Used to display relevant advertisements (based on your consent).

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. Please note that disabling certain cookies may limit some features of the platform.

As a hi bajj user, you have the following rights over your personal information:

1. Right of access: You can request to know what information we hold about you.
2. Right to rectification: You can request correction of any inaccurate information.
3. Right to erasure: You can request deletion of your information in certain circumstances, though legal obligations may mean not all data can be deleted.
4. Right to object to processing: You can object to your information being used for marketing purposes.
5. Right to data portability: You can request your information in a structured format.
6. Right to withdraw consent: You can withdraw consent for marketing communications at any time.

To exercise these rights, contact our customer support team. We will respond to your request within 30 business days.

hi bajj's servers and some service providers may be located outside Bangladesh. For any data transfer, we ensure that adequate data protection measures are in place in the destination country and that the data processor is contractually bound to meet our privacy standards.

Technical and contractual safeguards are always applied for such transfers.

The hi bajj platform may occasionally reference third-party services. These third parties have their own privacy policies, and hi bajj is not responsible for how they collect or use information. We recommend reading their privacy policies before using their services.

hi bajj may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email and clearly communicated on the platform. Continuing to use our services after any changes means you have accepted the updated policy.

The latest effective version of this policy will always be available on this page. You can verify the current version by checking the "Last Updated" date at the top of the page.

To learn more about hi bajj, read our About Us page — it covers the platform's goals and values.

For any questions, comments, or complaints regarding this Privacy Policy, contact the hi bajj customer support team:

• Live Chat: 24/7 directly from the platform
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, around the clock. Answers to common questions may also be found on our FAQ page.

21+ Only